Email logs are a crucial tool for monitoring and troubleshooting your email communications. They provide valuable insights into the delivery status, open rates, and other important metrics for your outgoing emails. Here’s what you need to know about accessing and interpreting your email logs.

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Accessing Your Email Logs

  1. Log in to the Dashboard.
  2. Navigate to the Inbound Section
  3. Select your domain name
  4. Click on the Logs tab

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Understanding Log Entries

Each log entry typically contains:

  • Timestamp
  • Recipient email address
  • Sender email address
  • Subject line
  • Delivery status (QUEUED, SPAM, VIRUS)

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Detailed Log Information

Clicking on an individual log entry opens a detailed view, providing comprehensive information about the email:

This expanded view typically includes:

  • Message IDs
  • Server response codes
  • Routing information
  • Delivery timestamps

From this detailed log screen, you can take several actions:

  • Release emails from quarantine
  • Flag messages as spam
  • Report delivery issues or other email-related problems

These features allow for more granular control and troubleshooting of your email communications.