Skip to main content
If you encounter a problem with a specific email, you can easily report it for investigation by our team. Follow these steps to report an issue:
  1. Log into your Dashboard
  2. Navigate to Inbound -> [Your Domain]
  3. Click on “Logs”
  4. Find and select the email in question
  5. Click the “Report Issue” button
Report Issue This will open a text box where you can describe the problem you’re experiencing. Provide as much detail as possible to help our team investigate effectively.

​
Tips for Reporting Issues

  • Be specific about the problem (e.g., delivery failure, formatting issues, unexpected behavior)
  • Include any error messages you’ve received
  • Mention any troubleshooting steps you’ve already taken
  • Provide context about when the issue started occurring
Our team will review your report and work on resolving the issue as quickly as possible. You may be contacted for additional information if needed. By reporting issues promptly, you help us maintain the quality and reliability of our email services.