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Set Email Destination

Setting up your email destination is a crucial step in configuring your inbound email service. This process involves updating your MX (Mail Exchanger) record to direct incoming emails to the correct server.

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What is an MX Record?

An MX record is a type of DNS record that specifies the mail server responsible for handling email for your domain. It tells other mail servers where to send email messages addressed to your domain.

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Steps to Set Your Email Destination

  1. Log in to your account dashboard Access your account on our platform.
  2. Navigate to Inbound Settings
    • Go to the “Inbound” section.
    • Select your domain.
    • Look for the “Destination” or “MX Settings” option.
  3. Locate your MX Record You will be provided with an MX record in the following format: 
    mx.yourdomain.com
  4. Set the Destination.
Update the Destination by setting the MX record + the port number. Usually this will be 25 or 587. Destination Configuration
  1. Update DNS Settings
    • Log in to your DNS provider’s control panel.
    • Locate the DNS management section.
    • Find the MX record settings for your domain.
    • Add the following MX records: 
      MX  mx1.jetemail.com   Priority: 10
MX  mx2.jetemail.com   Priority: 20
    • Remove any existing MX records for this domain.
    • These should be the only MX records for your domain to ensure reliable email routing.
  2. Verify the Changes
    • Wait for DNS propagation (can take up to 48 hours).
    • Use an MX lookup tool to confirm your new MX records are visible and no old records remain.

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Important Notes

  • Remove all existing MX records before adding the new ones provided.
  • Using only the provided MX records ensures the most reliable email routing.
  • DNS changes can take time to propagate globally, so be patient if not immediately effective.
By following these steps, you’ll successfully set up your email destination, ensuring that incoming emails are properly routed to our servers for processing.